Refunds & Returns

Overview

All requests for refunds or exchanges must be completed within 30 days of receipt. To be eligible for an return, item must be unused and in the same condition it was received, including the original packaging.

Returns

Please contact us at info@saltwaterguidesassociation.org to receive an RMA number prior to shipping your item. You will receive detailed shipping information in our response. To complete your return, we require a receipt or proof of purchase. Please send your purchase directly back to ASGA, not to any collaborative brands or sponsors.

Refunds

Refunds will only be granted if the item is damaged or defective. Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your credit card or original method of payment if possible or a check will be mailed to your address. If the request for refund is denied, the item will be returned to you.

Exchanges

If you would like to exchange an item for a different size or color, please send us an email at info@saltwaterguidesassociation.orgso we may check stock on your request. You will be responsible for the shipping cost of the new item. Once the request is approved, an invoice will be sent to you for payment prior to item reshipping. Your new item will be shipped upon receipt of the returned item.

Shipping returns

You will be responsible for all shipping costs.  Shipping costs are non-refundable.

Need help?

Contact us at info@saltwaterguidesassociation.org for questions related to refunds and returns.